Privacy Policy

We collect information you provide directly when using our services, including:

• Account information: first name, last name, email address, phone number, country of residence, and password when you create an account.
• Booking information: travel dates, tour preferences, number of travellers, dietary requirements, passport details (when required for visa or border formalities), and emergency contact information.
• Payment information: credit/debit card details and billing address processed securely through our third-party payment provider. Phoenix Tour does not store full card numbers on its servers. Payments are processed via secure third-party providers compliant with PCI-DSS standards.
• Communication data: messages, reviews, and feedback you send to us via email, contact forms, or social media.
• Automatically collected data: IP address, browser type, device information, pages visited, referral source, and cookies (see Section 6).

We use the information we collect to:

• Process and manage your tour bookings and payments.
• Create and maintain your account, including authentication and security.
• Communicate with you about your bookings, itinerary changes, and travel updates.
• Send promotional offers, newsletters, and travel tips — only if you have opted in. You can unsubscribe at any time.
• Improve our website, services, and customer experience through analytics.
• Comply with legal obligations and protect against fraud or misuse.

We process your personal data on the following legal bases: performance of a contract (to provide your booking), compliance with legal obligations, our legitimate interests (such as improving our services and preventing fraud), and your consent (for marketing communications, where applicable).

We do not sell or rent your personal data. We may share information with:

• Service providers: hotels, transport companies, local guides, and other partners necessary to fulfil your tour booking.
• Payment processors: secure third-party payment gateways that handle your transactions.
• Analytics providers: tools such as Google Analytics to understand website usage (anonymised where possible).
• Legal authorities: when required by law, court order, or to protect the rights and safety of Phoenix Tour, its customers, or the public.

Your data is stored on secure servers provided by Supabase and Vercel, with data centres located in the European Union and the United States. We implement industry-standard measures to protect your data, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encrypted storage of passwords using modern hashing algorithms.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security reviews and updates.

In the event of a data breach affecting your personal data, we will notify you and the relevant authorities in accordance with applicable data protection laws.

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and protect your account credentials.

We retain your personal data for as long as your account is active or as needed to provide our services. Specifically:

• Account data: retained until you request account deletion.
• Booking records: retained for up to 7 years after your last booking for legal, tax, and accounting purposes.
• Marketing preferences: retained until you unsubscribe or request removal.
• Analytics data: aggregated and anonymised data may be retained indefinitely.

Our website uses cookies to:

• Keep you signed in to your account.
• Remember your preferences and language settings.
• Analyse website traffic and usage patterns.
• Deliver relevant content and improve our services.

Cookies may include essential cookies (required for website functionality), analytics cookies (to understand usage), and, where applicable, marketing cookies.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality, such as staying logged in.

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data, subject to legal retention requirements.
• Portability: request your data in a structured, commonly used format.
• Opt-out: unsubscribe from marketing communications at any time.
• Restriction: request restriction of processing of your personal data in certain circumstances.
• Objection: object to the processing of your data, particularly for direct marketing purposes.

You also have the right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, contact us at info@phoenixtour.am. We will respond within 30 days.

Our website may contain links to third-party websites (e.g., hotel partners, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it. We do not knowingly collect or process personal data from children without appropriate parental or guardian consent.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: info@phoenixtour.am
• Phone: +374 96 011 448
• Address: 12 Pavstos Buzand Street, Yerevan, Armenia